Refund & Cancellation Policy
Plain terms for how we handle cancellations, refunds, and work that doesn't go the way it should.
Consultations
Security consultations are $75, paid in advance. That fee credits in full toward any remediation work you decide to have us perform.
Before your consultation: cancel or reschedule any time up to 24 hours before your scheduled session for a full refund, no questions asked. Email [email protected].
Within 24 hours: we'll reschedule you once at no charge. If you'd rather cancel, we refund half the fee.
After your consultation: the consultation is the service, so the fee is not refundable once the session has taken place. If you're not satisfied with the consultation itself, tell us within 7 days and we'll make it right or refund you.
If we cancel or can't deliver: full refund, always.
Remediation and ongoing work
Work beyond the consultation is billed hourly at rates quoted to you in writing before any work begins. You approve the scope and the estimate first. We do not bill for work you did not authorize.
Cancelling work in progress: you can stop an engagement at any time. You pay for hours actually worked up to that point; anything prepaid and unworked is refunded.
If the work doesn't do what we said it would: we fix it at no additional charge. If we can't fix it, we refund the hours spent on that portion of the work.
What we don't refund: hours spent on work that was completed as scoped and approved. Security work sometimes uncovers problems bigger than the original scope — if that happens, we stop and re-quote rather than run up hours.
Third-party costs
If an engagement requires something purchased from a third party — a certificate, a license, a subscription — those costs are passed through at cost, quoted to you in advance, and are refundable only to the extent the vendor refunds them.
How refunds are issued
Refunds go back to the original payment method through Stripe. Card refunds typically post within 5–10 business days depending on your bank. We don't issue refunds by check, cash, or to a different account than the one that paid.
No subscriptions
We don't sell subscriptions or recurring plans. Every charge is one-time and tied to specific agreed work. You will never be auto-billed.
Disputes
If something's wrong, email [email protected] before filing a chargeback. We're a small business and we answer our own email — nearly everything gets resolved faster that way. We respond within one business day.
Contact
ByTE X Bit Technologies LLC
[email protected]
+1 443-333-9512